Salon Policies

Cancellation Policy:

We understand things may come up. We value your time and we hope you value ours as well. A credit card must be kept on file at the time of booking an appointment. In the event you need to cancel your appointment please be sure to notify us 24 hours before your scheduled appointment. Failure to notify us within the allotted time frame will result in a cancellation fee. You will be charged 100% of your scheduled services. If you wish to reschedule your appointment less than 24 hours notice you will be charged 50% of your scheduled appointment.



  • When booking an appointment, a credit card must be held on file to prevent no shows and/or  last minute cancellations.
  • Please give at least 24 hours notice of cancellation or rescheduling. Refer back to the cancellation policy for more details.  
  • If you are running more than 15 minutes late to your appointment, the stylist will do their best to accommodate you but if no accommodations can be made you will have to reschedule your appointment and your card on file will be charged 50% of the service.
  • When coming in for Color Services or hair cutting services please do not wear turtleneck shirts or expensive tops that you do not want damaged. We do provide salon robes to change into and we try to be as neat as possible but color and water will splatter. We are not responsible for replacing any damaged items.
  • Keep in mind, each independent stylist has their own policy for handling cancellations, no shows and rescheduling appointments. Please ask or visit the correct stylist contact page for their cancellation policy. 

Health and Safety Policy:

The safety of our Staff and Clients is our utmost priority.  If you are suffering from any contagious infection you must reschedule your appointment until you are cleared by your doctor and are feeling better. You may be asked to wear a mask or get your temperature tested.


Kids are cute but to guarantee the comfort of all of our clients and safety of the child we do not allow children in the salon unless they are being serviced or have adequate supervision.

Pet policy:

  • Even though the owners of The Collective love animals we must ask that you leave your pet babies at home. We work with chemicals and do not want to have your pet accidentally getting sick. Also There could be a possibility a stylist or client may have allergies and/or fears towards certain animals.  
  • Only service animals are allowed and must show service papers that will be noted in your file. 


  • Sometimes things are lost in translation. If you are unhappy with your service, we will gladly work with you to fix it. But due to the nature of the service, we do not offer refunds.
  • All products and services are non-refundable. 
  • Sometimes things are lost in translation, each independent stylist has their own policy for handling hair cutting, coloring and treatment adjustments if you are unhappy with your hair service. Please contact the correct stylist to discuss their method of tackling a redo. 

Privacy Policy:

Customer information in our files is used to improve your service and send important messages as well as marketing communications. We do not under any circumstances share this information with third parties.

Right to Refuse Policy:

Our establishment has the right to refuse service to anyone who is under the influence of alcohol, drugs, behaves inappropriately with our staff, or can pose a threat to our business.

Pricing Policy:

Our Salon pricing may occasionally vary. Our Staff are Independent Contractors. For accurate pricing please request a complimentary in-salon consultation.

Product and tool exchange policy:

We do not provide refunds of any kind.  However if a product or tool is faulty we will exchange it within 30 days of the purchase.

Payment Policy:

  • Deposits must be made to book the following services:  Hair Extensions, Bridal parties, pamper Parties, or any other lengthy services.  New Clients having any lengthy service may be asked for a deposit.  Existing clients with a No Show or Cancellation history may also be asked to pay for any booking.
  • Salon services can be paid through card, cash or check. Each stylist has their own preferred form of payment method, contact stylist to verify their preferred payment method. 
  • Tip may be given as cash or check written out to the correct stylists name.  

Cell Phone policy:

We ask that you refrain from talking on the phone while in the salon so everyone can enjoy their services. Texting is always allowed. 

Thank you for your support and understanding of our salon policies. We look forward to providing you with outstanding salon services!